Beyond SEO: Writing Findable Content

MCS5 Marketing, Content and Social Strategy

Location: Ballroom D

MONDAY, 3:00 - 3:45 p.m.

"I can't find it." Yep, I hear that one too. In fact, it's the most common complaint I hear from students, faculty, and staff about their university website. I also hear them ask: "Where am I?" "Is this for me?" "Where do I go from here?" These questions are symptoms of poor findability—and we need to answer them. No page on our website should feel like a dead end. Institutions that take action often responded to these problems with a redesigned website or new information architecture, but what about the content we create? Beyond SEO, how can we effectively guide web users toward their destination—as well as enable their discovery of useful, relevant content? It starts with a content strategy and continues by educating content contributors about findability and navigation.

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Rick Allen
Content Strategist, Meet Content

Rick Allen has worked on the web for more than a decade helping to shape communications and content strategy. Rick is co-founder of Meet Content, an online resource aiming to empower higher education to create and sustain web content that works. As principal of ePublish Media, Inc., a content strategy consultancy in Boston, Mass., Rick partners with higher education institutions and organizations to drive and sustain bold goals.