Train the Trainer: Tips for Enhancing Employee Learning

TIE11 Technology in Education

Location: Sultana/Mississippi

TUESDAY, 3:00 - 3:45 p.m.

Let’s be honest: no one truly enjoys sitting through an hour or more of training that is required as part of their job. This is especially the case when said topic is less than exciting or ever so slightly technical in nature. “Come sit for an hour to learn a web content management system so I can update the university website? Well, that sounds super fun and at the top of my to-do list!” Said no one, ever. When it’s your job to facilitate training, it can be discouraging to know that your participants may not be as engaged in the topic at hand as you are. In this presentation, we’ll cover three things that you as a training facilitator can do to enhance the learning experience of your participants, so they walk away not only having learned the required material, but actually having enjoyed their time with you.

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Katie Santo
Web Training and Content Support Specialist, New York University

As a training facilitator within the Digital Communications Group at New York University, Katie Santo educates administrative staff on a variety of digital services, from their Adobe web content management system to their in-house bulk email service. She was previously responsible for training new and existing Apple employees in the DC Metro area and, as a result, has strong feelings about her computer OS. Santo holds an MPA in organizational management and BA in international affairs from The George Washington University, and in her spare time enjoys nerding out over entirely too many fandoms.